DOE

Why Do We Need Design of Experiments (DOE)?

  After listening to my explanation on DOE, my colleague looked quite puzzled. He asked, “If we are focusing on improving CX, would not common sense dictate that the High Level factor e.g. the proactive approach should be part of any combination of levels that could result in higher CX? Do we even need to…

Y=f(X)

What is Y=f(X) ?

Y=f(X) is a function which describes the relationship between the input variable, X and the output variable, Y.   Since Y is expressed as a function X, Y is therefore dependent on X. For this reason, Y is also known as the dependent variable while X is known as the independent variable.   In process…

Process Improvement

Understanding Process Improvement with Simulation

PROCESS EXCELLENCE PROGRAMME (Government Agency)   SUMMARY On the 10th, 11th and 13th of February 2020, as interns of MBizM Group, we were assigned to attend a process improvement simulation organized by MBizM Group which was held at a government agency. The participants consist of 27 to 30 staff members from various divisions throughout the three…

Lean, Six Sigma and its influence on potential and realized absorptive capacity

Lean and Six Sigma are two prominent continuous improvement methodologies that has been prevalent lately given its high success rate within the industry or business world. It is necessary for organizations to learn what about these philosophies enable such accomplishment. Lean and Six Sigma are two different schools of thought, fused for greater proficiency in handling or improving organizational processes.

Lean Six Sigma Tools

Lean Six Sigma Tools Lean Six Sigma is the combination of both Lean and Six Sigma methodology which emphasises on two essential components of business processes. It is a process to streamline, improve and optimize every aspect of an organization by eliminating waste and reducing variations.   The 5S Systems The 5S System is a…